Icegalax Natural Wooden Bath Mat Non Slip Shower Bathtub Mat Easy Clean Indoor Outdoor Cold Plunge Basin for Spa Sauna Pool

Please keep in mind that order processing time and shipping times differ. On average, order processing and delivery can take 30-35 days, although this timeframe may vary based on demand. All stated delivery timeframes are estimates and may be subject to change due to global supply chain issues and shipping carrier factors beyond our control.

While your order is being processed and delivered, we encourage you to reach out if you have any questions. Rest assured that your order is being handled with meticulous care and attention to detail.

After the product has been processed and shipped, delivery time frames for all shipments within the continental US typically range from 7-14 business days. Depending on your location, your shipment may arrive 1-3 days earlier than expected。

About shipping
On the checkout page, enter your delivery address and you can see the specific shipping amount.

If you are unhappy with your order for any reason, you have 7 days to request a refund after receiving. Please note there will be a 10% restocking fee and you will be responsible for the costs of shipping your return. If you are unsure you will keep your unit, we recommend keeping the original packaging & pallet as it will be costly to replace. The unit must be in original, working condition to receive a full refund, otherwise partial refunds will be granted at the sole discretion of ICEGALAX. We will process your return quickly upon receiving. If you have any issues with your, please don’t hesitate to contact us at icegalax@icegalax.com.

If your order status is shipped but you have not received it, you can cancel the order and only pay a 5% fee of the total order amount. If you refund after receiving the goods, a 10% cancellation fee will be charged.

If your order has been generated but not shipped, you can cancel the order at no charge.
Remember that each product is handmade and each product has its own unique characteristics. Our limited warranty further extends your coverage for standard defects that may occur while diving.

Have questions, suggestions, or want to share your ice bath journey? We’d love to hear from you! Reach out to us through:

• Email: Drop us a line at icegalax@icegalax.com. We aim to respond to all inquiries within hours.
• Social Media: Follow and message us on our social platforms for the latest in cold therapy and behind-the-scenes content.         

Icegalax Technology Co., Ltd.

Copyright belongs to Icegalax Technology Co., Ltd.

ICEGALAX Provide systematic solutions

ADD:10125 Ophir Road Newcastle, CA 95658

Your thoughts and experiences are valuable to us at icegalax. Let’s plunge into this journey together!