Cold Plunge Chiller Series

Please keep in mind that order processing time and shipping times differ. On average, order processing and delivery can take 2-15 days, although this timeframe may vary based on demand. All stated delivery timeframes are estimates and may be subject to change due to global supply chain issues and shipping carrier factors beyond our control.

While your order is being processed and delivered, we encourage you to reach out if you have any questions. Rest assured that your order is being handled with meticulous care and attention to detail.

About shipping
On the checkout page, enter your delivery address and you can see the specific shipping amount.

If you are unhappy with your order for any reason, you have 14 days to request a refund after receiving. Please note there will be a 10% restocking fee and you will be responsible for the costs of shipping your return. If you are unsure you will keep your unit, we recommend keeping the original packaging & pallet as it will be costly to replace. The unit must be in original, working condition to receive a full refund, otherwise partial refunds will be granted at the sole discretion of ICEGALAX. We will process your return quickly upon receiving. If you have any issues with your, please don’t hesitate to contact us at icegalax@icegalax.com.

Returns :

• You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.（Original shipping packaging）
• Your item needs to have the receipt or proof of purchase.

If your order status is shipped but you have not received it, you can cancel the order and only pay a 5% fee of the total order amount. If you refund after receiving the goods, a 10% cancellation fee will be charged.If you cancel the order before the delivery time and it is within the time specified by the website for cancelling the order, you can cancel the order.

Remember that each product is handmade and each product has its own unique characteristics. Our limited warranty further extends your coverage for standard defects that may occur while diving.

Return and exchange address: 10125 Ophir RD Newcastle CA 95658

Before returning or exchanging goods, you need to contact the official staff to complete the information confirmation, otherwise the warehouse cannot accept it.

Have questions, suggestions, or want to share your ice bath experiences? We'd love to hear from you! You can contact us via the following methods:

Email: Please email icegalax@icegalax.com. We respond to all inquiries within hours.
Social Media: Follow us on our social platforms and leave us a comment for the latest in cold therapy and behind-the-scenes content.
Your thoughts and experiences are invaluable to us at icegalax. Let's embark on this journey together!